Return & Refund Policy

Return & Refund Policy

By placing an order with Musicgas, you agree to the return, refund, exchange, and cancellation terms outlined below. These guidelines are designed to ensure a fair, transparent, and consistent experience for all customers. This policy applies to orders shipped within the United States.

A. 30-Day Return Eligibility

Musicgas offers a 30-day return period starting from the date your order is delivered. If an item does not meet your expectations, you may request a return within this timeframe, provided that:

The item is unused, unworn, unwashed, and not damaged (except for shipping-related issues)
All original tags and packaging are intact
Valid proof of purchase is provided, such as an order confirmation or receipt

These conditions help us ensure returned items remain in resalable condition.

B. Return Labels

Return labels are not automatically included in shipments. This is part of our effort to reduce unnecessary packaging waste.
To begin a return or exchange, please contact support@musicgas.com, and our team will provide step-by-step instructions.

C. Return Process

To initiate a return, please email support@musicgas.com with the following information:

Your order number and full name
Proof of purchase
Reason for the return

If the return is due to damage, defect, or quality concerns, please include clear photos or a short video showing the issue.
Once your returned item is received and inspected, usually within 24 hours, you will receive an email confirmation. Approved refunds are typically issued within 14 days, with an additional 3–5 business days depending on your bank’s processing time.

D. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, Musicgas will arrange a replacement at no additional cost.
Please email support@musicgas.com with your order number and supporting photos or video so we can verify the issue quickly.

E. Exchanges

Exchanges are available for:

Defective items
Incorrect products
Wrong sizes
Shipping damage

For eligible exchanges, customers are not responsible for return shipping fees. Contact support@musicgas.com for assistance, and we will ensure the correct item is sent to you as soon as possible.

F. Refunds

All returned items are carefully inspected upon arrival. You will be notified by email once your refund request is reviewed.
If approved, refunds are issued to the original payment method within 14 days. Processing times may vary depending on your financial institution.

G. Order Cancellations

Orders may be canceled within 4 hours of placement for a full refund. After this window, orders may already be in processing and cannot be canceled.
Please verify your shipping address and order details before submitting your order. Musicgas is not responsible for losses caused by incorrect customer-provided information.

H. Contact Information

Business Address: 6125 NW 7th St, Lincoln, Nebraska 68521, United States
Legal Entity: Musicgas LLC
Email: support@musicgas.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday